Privacy Policy

Last updated June 11, 2020

This policy describes how KyuFree app built and owned by KyuFree Incorporation and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world, unless covered by a separate privacy policy such as the KyuFree Privacy Policy. This policy specifically applies to:
Consumers: users who request or receive services.
Merchants: users who sell products/services individually or through partner companies.
 
This policy also applies to those who provide information to KyuFree in connection with an application to use our services, or whose information KyuFree otherwise receives in connection with its services.  All those subject to this policy are referred to as “users” for purposes of this policy.
 
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.
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The following information is collected by or on behalf of KyuFree:
1. Information you provide
 
This may include:
User profile: We collect information when you create or update your KyuFree account or from publicly available information. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, business license number or cosmetology certification number, if required by law, birth date, photo and signature. This also includes business license number, Tax id number, stylist name. This also includes the preferences and settings that you enable for your KyuFree account.
Background check information: We may collect background check information if you sign up to use KyuFree’s services as a merchant and business partner. This may include information such as your business license. This information may be collected by a vendor on KyuFree’s behalf.
Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
User content: We may collect information that you submit when you contact KyuFree customer support, provide ratings or compliments for other users, or otherwise contact KyuFree.
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2. Information created when you use our services
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This may include:
2.1 Location Information
Depending on the KyuFree services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
If you are a merchant, KyuFree collects location information when the KyuFree app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
If you are a consumer and have provided permission for the processing of location data, KyuFree collects location information when the KyuFree app is running in the foreground. In certain regions, KyuFree also collects this information when the KyuFree app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Consumers and merchants may use the KyuFree app without enabling KyuFree to collect their location information. However, this may affect the functionality available on your KyuFree app. For example, if you do not enable KyuFree to collect your location information, you will have to manually enter your location. In addition, location information will be collected from the service provider you chose to go to and be linked to your account, even if you have not enabled KyuFree to collect your location information.
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2.2 Transaction Information
We collect transaction details related to your use of our services, including the type of products/services you purchased, your request details, selection information, date and time the product/service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
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2.3 Usage information
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. 
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2.4 Device Information
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
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2.5 Communications data
We may enable users to communicate with each other and KyuFree through the KyuFree apps, websites, and other services. For example, we may enable consumers seeking products/services and merchants to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, KyuFree receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. KyuFree may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics. 
3. Information from other sources
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These may include:
User feedback, such as ratings or compliments.
Users providing your information in connection with referral programs.
Users or others providing information in connection with claims or disputes.
KyuFree business partners through which you create or access your KyuFree account, such as payment providers, social media services, on-demand services, scheduled services or apps or websites who use KyuFree’s APIs or whose API KyuFree uses (such as when you order a ride through Google Maps or Apple Maps).
Financial services providers
Publicly available sources.
Marketing service providers.
 
KyuFree may combine the information collected from these sources with other information in its possession.​

KyuFree uses the information it collects for purposes including:
1. Providing services and features
KyuFree uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
Create and update your account.
Verify your identity.
Process or facilitate payments for those services.
To track the progress of your route to the destination or service.
Enable features that allow you to share information with other people, such as when you post review of a merchant, refer a friend to KyuFree, post tip or enable payment information using payment options from our partner vendors, or share your ETA with the selected vendor or service provider.
Enable features to personalize your KyuFree account, such as creating bookmarks for your favorite merchant and places, and to enable quick access to previous used service provider(s).
Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.
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2. Safety and security
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
Screening merchants and partners prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe providers.
Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities.
Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done through an automated decision-making process.
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3. Customer support
KyuFree uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
Direct your questions to the appropriate customer support person
Investigate and address your concerns
Monitor and improve our customer support responses
 
4. Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
 
5. Communications among users
KyuFree uses the information we collect to enable communications between our users. For example, a merchant may text or call a consumer to confirm a product/service booked on our application, or a call from consumer to merchant for information about their product(s)/service(s).
 
6. Communications from KyuFree
KyuFree may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. KyuFree may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a KyuFree user.
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7. Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of KyuFree's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
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Cookies And Third Party Technologies
 
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. KyuFree may use cookies and similar technologies for purposes such as:
Authenticating users
Remembering user preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.
 
Information Sharing And Disclosure
 
KyuFree may share the information we collect:
1. With other users
For example, if you are a merchant, we may share your first name, average rating given by consumers, and time, location and list of products/services. If you share a KyuFree app link with another consumer or merchant(s), that consumer(s), and/or merchant(s) may be told your name and may see your list of products/services offered and profile information.
If you are a merchant, we may share information with your consumer(s) including location, list of products/services offered, pricing, yelp rating, time taken for each service(s); location; average rating provided by consumers; total number of services completed; for how long you have been using the KyuFree app; and contact information (depending upon applicable laws). If you choose to complete a provider profile, we may also share any information associated with that profile, including information that you submit and compliments that past consumer have submitted about you. The recipient will also receive a receipt containing information such as a breakdown of amounts charged, business name, location and a list of product(s)/service(s) offered and provided by you.
 
2. With the general public when you submit content to a public forum
We love hearing from our users -- including through public forums such as KyuFree blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
  
3. With KyuFree subsidiaries and affiliates
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, KyuFree processes and stores information in the United States on behalf of its international subsidiaries and affiliates.
 
4. With KyuFree merchants and business partners
KyuFree may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
Payment processors and facilitators.
Background check providers (service providers and service partners only).
Cloud storage providers.
Marketing partners and marketing platform providers.
Data analytics providers.
Research partners, including those performing surveys or research projects in partnership with KyuFree or on KyuFree’s behalf.
Vendors that assist KyuFree to enhance the safety and security of its apps.
Consultants, lawyers, accountants and other professional service providers.
Fleet partners.
Insurance and financing partners.
Merchants on KyuFree platform
 
7. For legal reasons or in the event of a dispute
KyuFree may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect KyuFree’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including provider information, service requested and completed information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
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​With your consent
KyuFree may share your information other than as described in this policy if we notify you and you consent to the sharing.
 
Information Retention And Deletion
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KyuFree requires user profile information in order to provide its services, and retains such information for as long you maintain your KyuFree account.
 
KyuFree retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide KyuFree's services, enable customer support, enhance the user experience or other operational purposes, KyuFree takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.
 
You may request deletion of your account at any time from the KyuFree app. Following such request, KyuFree deletes the information that it is not required to retain. In certain circumstances, KyuFree may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, KyuFree will delete your account as described above.
 
KyuFree may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if KyuFree shuts down a user's account because of unsafe behavior or security incidents, KyuFree may retain certain information about that account to prevent that user from opening a new KyuFree account in the future.
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Third Party Sites, Advertising and Other Users
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Third Party Sites, Ads and Ad Networks. The Site might contain links to third party websites, services, and advertisements for third parties (collectively, “Third Party Sites & Ads”). Such Third Party Sites & Ads are not under our control and we are not responsible for any Third Party Sites & Ads. We provide these Third Party Sites & Ads only as a convenience and do not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites & Ads. You use all Third Party Sites & Ads at your own risk. When you link to a Third Party Site & Ad, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third Party Sites & Ads. We may also work with advertising partners that may deliver advertisements to you on or off our Site based on your activities on the Site or within the Services.
 
Other Users. Each Service user is solely responsible for any and all of his or her User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content. Your interactions with other Site or Service users are solely between you and such user. You agree that we will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Service user, we are under no obligation to become involved.
 
App Store and Play Store. When you download our Applications, you may do so through Apple Corporation’s App Store or Google’s Play Store, another third party. You acknowledge that this Agreement is between you and us and not the App Store or Apple or Play Store or Google. As between the App Store and us or Play Store and us, we, not the App Store or Play Store, are solely responsible for the Services, including the Application, the content, maintenance, support services, and warranty, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). In order to use the Application, you must have access to a wireless network, and you agree to pay all fees associated with such access. You also agree to pay all fees (if any) charged by the App Store or Play Store in connection with the Services, including the Application. You acknowledge that the App Store (and its subsidiaries) or Play Store (and its subsidiaries) are third-party beneficiaries of the Agreement and will have the right to enforce its terms. The following applies to any Application accessed through or downloaded from the Apple App Store (“App Store Sourced Application”) or Google Play Store (“Play Store Sourced Application”):
 
You acknowledge that Apple or Google has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store or Play Store Sourced Application.
 
In the event of any failure of the App Store Sourced Application or Play Store Sourced Application to conform to any applicable warranty, you may notify Apple or Google, and Apple or Google will refund the purchase price for the App Store Sourced Application or Play Store Sourced Application to you, and to the maximum extent permitted by applicable law, Apple or Google will have no other warranty obligation whatsoever with respect to the App Store Sourced Application or Play Store Sourced Application.
You and we acknowledge that, in the event of any third-party claim that the App Store Sourced Application or Play Store Sourced Application or your possession and use of that App Store Sourced Application or Play Store Sourced Application infringes that third party’s intellectual property rights, as between KyuFree and Apple or Google, KyuFree, not Apple or Google, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by the Agreement.
 
Without limiting any other terms of the Agreement, you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application or Play Store Sourced Application.
 
Release. You hereby release and forever discharge us (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injury, death, and property damage), that has arisen or arises directly or indirectly out of, or relates directly or indirectly to, any interactions with, or act or omission of, any service provider, other Service users or Third Party Sites & Ads. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”
 
Disclaimers
 
THE SERVICES, INCLUDING THE SITE AND THE APPLICATIONS, ARE PROVIDED “AS-IS” AND “AS AVAILABLE” AND WE (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SERVICES: (a) WILL MEET YOUR REQUIREMENTS; (b) WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (c) WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE OR (d) THAT THE IN-HOME BEAUTY SERVICES PROVIDED BY SERVICE PROVIDERS WILL BE TO YOUR SATISFACTION. WE ARE NOT LIABLE FOR ANY DAMAGE A SERVICE PROVIDER MIGHT CAUSE WHILE ONSITE OR AT YOUR HOME OF OFFICE.
 
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
 
Limitation on Liability
 
IN NO EVENT WILL WE (AND OUR SUPPLIERS), OR THE MERCHANTS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THIS AGREEMENT OR YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SERVICES ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING THEREFROM.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY (AND THAT OF OUR MERCHANTS AND SUPPLIERS) TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (a) FOURTY US DOLLARS ($40) OR (b) AMOUNTS YOU’VE PAID KYUFREE IN THE PRIOR 1 MONTH (IF ANY). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR MERCHNATS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING 
TO THIS AGREEMENT.
 
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OF CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  
 
Term and Termination. Subject to this Section, this Agreement will remain in full force and effect while you use the Services. We may (a) suspend your rights to use the Site, mobile app and/or Services (including your Account) or (b) terminate this Agreement, at any time for any reason at our sole discretion, including but not limited to, any use of the Services in violation of this Agreement or our discontinuance of any Services. Upon termination of this Agreement, your Account and right to access and use the Services will terminate immediately. You understand that any termination of your Account involves deletion of your User Content associated therewith from our live databases. We will not have any liability whatsoever to you for any termination of this Agreement, including for termination of your Account or deletion of your User Content. Upon termination of this Agreement, all of the provisions will terminate except those that by their nature should survive.
 
Copyright Policy
 
We respect the intellectual property of others and ask that users of our Site and Services do the same. In connection with our Site and Services, we have adopted and implemented a policy respecting copyright laws that provide for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our online Services who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Services, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:
 
your physical or electronic signature;
identification of the copyrighted work(s) that you claim to have been infringed;
identification of the material on our Services that you claim is infringing and that you request us to remove;
sufficient information to permit us to locate such material;
your address, telephone number, and e-mail address;
a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.
 
Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.
 
Copyright:
KYUFREE
info@kyufree.com